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Dealership service managers understand that seemingly minor details like toll charges can create significant financial and customer service headaches. Without proper tracking, billing, and customer communication, dealerships often absorb unnecessary toll-related expenses. Advanced toll management technology offers dealerships an automated, accurate, and streamlined approach to handling tolls incurred by loaner or rental vehicles, directly improving profitability and customer experience.

Service advisors are the backbone of a dealership’s service department, responsible for managing customer interactions, upselling services, and ensuring a smooth repair process. However, handling courtesy transportation logistics—managing loaners, scheduling shuttles, and coordinating rides—can consume valuable time that could be better spent assisting customers and driving revenue.

Courtesy loaner vehicles are a valuable service for customers, but maintaining a loaner fleet comes with challenges. Loaners require significant investment, ongoing maintenance, and insurance, and availability can be unpredictable due to high demand, extended repair times, or last-minute customer needs.
When a courtesy loaner isn’t available, dealerships must provide alternative transportation solutions to maintain customer satisfaction. Shuttle services and ridehail (Uber/Lyft) are the best options to ensure customers get where they need to go without disruption.

Managing a service loaner fleet is a vital part of providing excellent customer service, but without proper oversight, dealerships can face excessive wear and tear on their loaner vehicles. High mileage, reckless driving, and improper returns lead to increased maintenance costs, faster depreciation, and lower resale value.
With Connexion Mobility, dealerships gain the tools to track vehicle usage, enforce policies, and minimize unnecessary damage, making fleet management easier and more cost-effective.

Providing alternate transportation has become an expectation for customers when their vehicles are in for service. For service managers, however, meeting this demand can create significant challenges – from high fleet costs to vehicle misuse and availability issues. Transitioning to a paid rental program for alternate transportation is a smart way to control costs, improve customer satisfaction, and protect your bottom line.

For service managers and fixed ops leaders, the dealership lot is more than just a parking area – it’s an asset that directly impacts operational efficiency, customer experience, and profitability. Poor lot management can result in wasted time, frustrated customers, and preventable financial losses. Yet many dealerships underestimate just how much is at stake.

As dealerships look for new ways to increase service revenue, one of the most effective strategies is offering pickup and delivery for vehicle maintenance and repairs. Customers today expect convenience and efficiency, and dealerships that provide at-home vehicle pickup and return services can attract more business, increase repair orders, and enhance customer retention.

As more industries embrace digital transformation, driver’s license verification is evolving from a manual task into a fully automated, technology-driven process. For businesses like dealerships, rental agencies, and mobility services, staying ahead of these changes is crucial to remain competitive and meet customer expectations.

Efficient toll management is essential for dealership service departments, particularly those managing large loaner or rental fleets. Recent improvements and innovations in toll management technology offer dealerships new opportunities to drastically reduce costs, simplify billing processes, and enhance the customer experience.